Our goal is to make sure you are completely satisfied with your purchase. If you are not 100% satisfied with your purchase from Cleary’s you can return your item(s) for a refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. The original box/packaging must also be wrapped in a bag/box – shipping labels should NOT be affixed to the shoe box).
- Please do not contact the manufacturer regarding refunds – we will handle any issues.
- Items returned worn or without the original packaging/tags still attached may not qualify for a refund.
**Please note that all socks and inserts are considered final sale and no returns will be accepted. **
To initiate your return please email us at email@example.com to request your return label.
- Your return label will be sent to you via email – once received please place it on your wrapped/boxed shoe box and drop off with your local USPS post office.
- Once your package is delivered to our store we will inspect the shoes and process your refund within 7 days of receipt. Your refund will be applied to your original form of payment.
- All returns/exchanges are subject to a $8 restocking fee, this will be deducted from your final refund amount.
30 DAY COMFORT GUARANTEES:
Some of our brands offer a 30 day comfort guarantee. If you are not completely satisfied with your shoes during this 30 day window, you may return regardless of wear (as applicable according to brand)
- 30 day comfort returns may be exchanged or refunded via store credit only
- FULL REFUNDS ARE NOT AVAILABLE FOR 30 DAY COMFORT RETURNS
Please contact us at firstname.lastname@example.org with questions
If you need to exchange your (unworn) shoes for a different size, please contact us to check on availability. If the size needed is available please request a return label. Your returned shoes must be unworn and in original packaging. Once we receive your shoes back in store we will ship out the new size to you.
- If you are local, you may also visit our store to process your exchange.
**PLEASE NOTE, ALL RETURNS/EXCHANGES ARE SUBJECT TO A $8 RESTOCKING FEE**